Question 1

Do you have rental clubs?

Accepted Answer

Not at the moment. Please bring your own golf clubs.

Question 2

How do I cancel or change my booking?

Accepted Answer

You can cancel or reschedule up to 24 hours before your scheduled time. No refunds for cancellations within 24 hours or no-shows.

Question 3

How far in advance can I book?

Accepted Answer

Booking windows vary by account tier: non-members can book up to 5 days in advance, while members can book up to 2 weeks in advance.

Question 4

Do you provide balls and tees?

Accepted Answer

Yes, we provide all necessary balls and tees for your session. Outside balls and tees are not allowed, as they may contaminate or damage the hitting bays and equipment.

Question 5

Do you have staff on-site?

Accepted Answer

We are a fully automated and unstaffed facility, but we monitor the space remotely and are available via email at info@anytime-golf.com.

Question 6

What if something’s wrong with the facility or equipment?

Accepted Answer

Please report any issues to info@anytime-golf.com as soon as possible. We monitor the facility regularly and will investigate promptly. If your experience is negatively impacted, we’ll review the situation and offer appropriate compensation.

Question 7

How do I enter the facility?

Accepted Answer

You'll receive a CloudKey link via email/text. It activates 10 minutes before your tee time and deactivates 10 minutes after your session ends.

Question 8

How do I book and pay my tee time?

Accepted Answer

All bookings and payments are handled via our online booking system, please check availabilities online.

Question 9

What are your hours?

Accepted Answer

We are open 24/7. Check our booking system for availability.

Question 10

Can I bring food or drinks?

Accepted Answer

No food is allowed inside the club. You may bring capped, non-alcoholic beverages only. We aim to keep the space clean, odor-free, and focused on golf.

Question 11

Are kids allowed?

Accepted Answer

Yes, minors are welcome but must be supervised at all times by a parent or guardian. Only customers aged 19+ can make bookings.

Question 12

Can I host a party or event?

Accepted Answer

Yes, but only if you rent the entire facility (all 3 hitting bays) for a private group session. To inquire about availability and rates, please contact us at info@anytime-golf.com.

Question 13

Do your bays support both Left and Right-Handed golfers?

Accepted Answer

Yes! All of our bays are 18 ft wide and equipped with the best-in-class Trackman iO launch monitors, which support both Left and Right-Handed golfers to swing freely.

Question 14

Is pricing per person or per bay?

Accepted Answer

Pricing is per bay, not per person. Each bay accommodates up to 4 players.

Question 15

Is there parking available at your location?

Accepted Answer

Yes, you can park at any parking lots within the plaza, they are all free! And if you can’t find one from the plaza, there are also free street parking nearby.

Question 16

Will I be on security cameras?

Accepted Answer

Yes, public areas are monitored 24/7 for safety and rule enforcement. Disruptive behavior may result in account suspension or penalties. No surveillance in private spaces like washrooms.

Question 17

Do you offer golf lessons?

Accepted Answer

Yes, we are partnering with Academy by Hush Golf, an elite PGA coaching academy led by Coach Lee J.H. Lee - Head Golf Professional at Hazelmere Golf & Tennis Club and a Tournament Director for the Maple Leaf Junior Golf Tour.

Question 18

Can I bring my coach (or student)?

Accepted Answer

Yes! We aim to provide a shared indoor golf space for the community, and we’d be happy for you to use our facility as your golf classroom.

Question 19

Can I invite guests?

Accepted Answer

Yes, you may invite both players and non-players, as long as the total group stays within the 4 players limit per hitting bay. As the booking customer, you're responsible for your guests’ behavior and compliance with all club rules.

Question 20

Can I record my swing and review videos?

Accepted Answer

Yes, you can connect your phone to use it as a camera during your session. Just download the Trackman app and create a free Trackman account to save and review your swing videos and data anytime.

Question 21

How do I turn on the simulator?

Accepted Answer

Simply enter the keycode from your reservation email to unlock the simulator and start playing - it's as easy as using your phone!

Question 22

I want to play longer after my booking?

Accepted Answer

If you're enjoying your session and want to keep playing, simply book your next session through our online booking system within 10 minutes of your current session ending. Otherwise, the simulator will shut off automatically.

Question 23

I didn’t receive my confirmation email or access link. What should I do?

Accepted Answer

Email us at info@anytime-golf.com and we’ll help you out.

Frequently Asked Questions